指标披露
2015年一季度保险消费投诉情况统计表
| 公司 | 投诉总量 | 亿元保费投诉量 | 万张保单投诉量 | ||||||||
| 投诉量（件） | 排名 | 占比 | 同比 |
投诉量 （件/亿元） |
排名 | 同比 |
投诉量 （件/万张） |
排名 | 同比 | ||
|
财 产 险 公 司 |
人保财险 | 556 | 1 | 22.57% | -2.46% | 0.79 | 37 | -12.17% | 0.14 | 35 | -22.17% |
| 平安财险 | 440 | 2 | 17.86% | -2.44% | 1.05 | 34 | -19.17% | 0.09 | 42 | -36.02% | |
| 太保财险 | 316 | 3 | 12.83% | -18.56% | 1.30 | 28 | -21.37% | 0.04 | 47 | -45.20% | |
| 国寿财险 | 135 | 4 | 5.48% | 8.87% | 1.08 | 32 | -15.19% | 0.17 | 33 | -31.80% | |
| 大地财险 | 126 | 5 | 5.12% | 129.09% | 1.87 | 22 | 89.17% | 0.37 | 15 | 78.17% | |
| 永安财险 | 82 | 6 | 3.33% | 54.72% | 4.09 | 7 | 43.95% | 0.68 | 5 | 43.46% | |
| 安盛天平 | 73 | 7 | 2.96% | 73.81% | 3.93 | 8 | 51.88% | 0.46 | 11 | 42.27% | |
| 中华财险 | 72 | 8 | 2.92% | -21.74% | 0.77 | 38 | -47.10% | 0.13 | 36 | -41.54% | |
| 阳光财险 | 63 | 9 | 2.56% | -24.10% | 0.99 | 35 | -41.75% | 0.10 | 40 | -60.71% | |
| 安邦财险 | 53 | 10 | 2.15% | 70.97% | 4.30 | 6 | 64.12% | 0.60 | 6 | 71.17% | |
| 太平财险 | 52 | 11 | 2.11% | -18.75% | 1.38 | 27 | -33.12% | 0.24 | 26 | -34.06% | |
| 众安在线 | 49 | 12 | 1.99% | 444.44% | 15.61 | 2 | -20.20% | 0.00 | 48 | -4.57% | |
| 华安财险 | 47 | 13 | 1.91% | 30.56% | 2.40 | 17 | 27.33% | 0.34 | 18 | 28.70% | |
| 天安保险 | 47 | 13 | 1.91% | 14.63% | 1.44 | 26 | 4.13% | 0.17 | 31 | -10.73% | |
| 华泰财险 | 27 | 15 | 1.10% | -42.55% | 1.60 | 24 | -44.35% | 0.16 | 34 | -59.85% | |
| 信达财险 | 26 | 16 | 1.06% | -7.14% | 3.02 | 14 | -11.60% | 0.53 | 8 | -21.19% | |
| 永诚财险 | 24 | 17 | 0.97% | 9.09% | 1.20 | 31 | -8.59% | 0.11 | 38 | -53.58% | |
| 紫金财险 | 24 | 17 | 0.97% | -14.29% | 2.26 | 19 | -41.94% | 0.40 | 13 | -44.04% | |
| 长安责任 | 23 | 19 | 0.93% | 4.55% | 3.35 | 11 | -7.01% | 0.43 | 12 | -19.12% | |
| 英大财险 | 21 | 20 | 0.85% | -38.24% | 0.67 | 41 | -42.82% | 0.36 | 16 | -54.78% | |
| 安华农险 | 20 | 21 | 0.81% | 100.00% | 3.40 | 10 | 40.21% | 0.51 | 9 | 44.09% | |
| 都邦财险 | 20 | 21 | 0.81% | -45.95% | 2.07 | 20 | -48.13% | 0.32 | 20 | -47.35% | |
| 浙商财险 | 20 | 21 | 0.81% | 53.85% | 2.38 | 18 | 47.53% | 0.48 | 10 | 40.41% | |
| 安诚财险 | 17 | 24 | 0.69% | 88.89% | 2.66 | 16 | 80.34% | 0.60 | 7 | 97.64% | |
| 史带财险 | 17 | 25 | 0.69% | 112.50% | 23.06 | 1 | 969.19% | 1.06 | 4 | 155.83% | |
| 富德财险 | 14 | 26 | 0.57% | 250.00% | 8.34 | 3 | 87.69% | 0.21 | 28 | -77.74% | |
| 众诚保险 | 13 | 27 | 0.53% | 160.00% | 5.89 | 4 | 155.82% | 1.38 | 2 | 115.70% | |
| 美亚财险 | 10 | 28 | 0.41% | 42.86% | 2.99 | 15 | 24.65% | 0.10 | 41 | 50.49% | |
| 利宝保险 | 9 | 29 | 0.37% | -52.63% | 4.53 | 5 | -49.74% | 1.15 | 3 | -50.37% | |
| 渤海财险 | 8 | 30 | 0.32% | -57.89% | 1.23 | 30 | -61.05% | 0.20 | 29 | -60.97% | |
| 鼎和财险 | 8 | 31 | 0.32% | -33.33% | 0.65 | 42 | -36.60% | 0.32 | 21 | -52.09% | |
| 泰山财险 | 6 | 32 | 0.24% | 0.00% | 1.81 | 23 | -19.56% | 0.35 | 17 | -28.83% | |
| 安联财险 | 5 | 33 | 0.20% | 66.67% | 3.02 | 12 | 83.51% | 0.22 | 27 | -62.23% | |
| 国泰财险 | 5 | 34 | 0.20% | -37.50% | 3.40 | 9 | -46.44% | 0.18 | 30 | -40.82% | |
| 中银保险 | 5 | 35 | 0.20% | -58.33% | 0.40 | 47 | -46.05% | 0.11 | 37 | -50.13% | |
| 国元农险 | 4 | 36 | 0.16% | 100.00% | 0.47 | 45 | 89.62% | 0.38 | 14 | 19.48% | |
| 华农财险 | 4 | 37 | 0.16% | 300.00% | 3.02 | 13 | 271.65% | 0.30 | 23 | 293.51% | |
| 民安保险 | 4 | 38 | 0.16% | -80.00% | 0.64 | 43 | -79.01% | 0.05 | 46 | -86.92% | |
| 富邦财险 | 3 | 39 | 0.12% | 0.00% | 1.53 | 25 | -34.84% | 0.25 | 25 | -31.13% | |
| 安信农险 | 2 | 40 | 0.08% | -50.00% | 0.85 | 36 | -52.80% | 0.32 | 19 | -41.19% | |
| 北部湾财险 | 2 | 41 | 0.08% | - | 0.68 | 40 | - | 0.08 | 44 | - | |
| 锦泰财险 | 2 | 42 | 0.08% | - | 0.72 | 39 | - | 0.17 | 32 | - | |
| 三星财险 | 2 | 43 | 0.08% | 100.00% | 1.27 | 29 | 139.84% | 0.07 | 45 | 89.72% | |
| 阳光农险 | 2 | 44 | 0.08% | -60.00% | 1.98 | 21 | -58.09% | 0.25 | 24 | -52.78% | |
| 中航安盟 | 2 | 45 | 0.08% | -33.33% | 1.05 | 33 | -56.14% | 0.31 | 22 | -31.92% | |
| 诚泰财险 | 1 | 46 | 0.04% | - | 0.56 | 44 | - | 0.09 | 43 | - | |
| 中国信保 | 1 | 47 | 0.04% | - | 0.04 | 48 | - | 2.25 | 1 | - | |
| 中煤财险 | 1 | 48 | 0.04% | -66.67% | 0.46 | 46 | -74.87% | 0.10 | 39 | -85.91% | |
| 小计 | 2463 | 100.00% | 0.98% | 1.17 | -13.90% | 0.04 | -63.44% | ||||
|
中介 机构 |
专业代理 | 6 | 1 | 42.86% | |||||||
| 兼业代理 | 5 | 2 | 35.71% | ||||||||
| 保险经纪 | 2 | 3 | 14.29% | ||||||||
| 保险公估 | 1 | 4 | 7.14% | ||||||||
| 小计 | 14 | 100.00% | -36.36% | ||||||||